Know Your Shoppers. Reach Them Anywhere.

The Shopify CRM for India that turns every shopper event into a usable profile, a live timeline, a segment, and a campaign across SMS, WhatsApp, and email.

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One shopper profile.
Every touchpoint in sequence.

Merge checkout, order, payment, campaign, and support signals into a unified shopper view. Your team sees who bought, who dropped, what they clicked, and what happened next.

  • Shopper profiles stitched from store, cart, and order behavior
  • Unified timeline with events in exact order
  • Phone, email, order value, and recency always visible
  • Built to keep shopper identity clean across repeat visits
Aarav Mehta
aarav@example.com • +91 98765 43210
VIP Repeat
Viewed product launch collection
Today, 11:02 AM
Added 2 items to cart
Today, 11:09 AM
Placed prepaid order for ₹3,480
Today, 11:16 AM
4
Orders
Since last order
SMS
Best channel

Build audiences from live behavior,
not stale exports.

Go from shopper profiles to segments in minutes. Filter by RFM, acquisition source, order count, city, payment preference, product affinity, campaign response, or abandonment behavior.

  • Segment high-intent carts, repeat buyers, lapsed shoppers, and COD-heavy cohorts
  • Combine demographic, commerce, and engagement filters
  • Audience counts update as shopper activity changes
  • Save segments once and reuse them in campaigns and automations
Segment Builder
Last order > 45 days
Orders placed 2+
Preferred channel WhatsApp
Lapsed repeat buyers
Auto-refreshing audience
8,420

Launch campaigns across
SMS, WhatsApp, and email.

Compose once, tailor by channel, and reach every segment from the same workflow. Run product drops, win-back pushes, back-in-stock alerts, and post-purchase engagement without juggling separate tools.

  • Native campaign builder for SMS, WhatsApp, and email
  • Channel-specific copy, preview, and scheduling in one place
  • Link every campaign back to segment membership and revenue
  • Send immediately or queue for local buying windows
SMS
WhatsApp
Email
Campaign
Summer restock is live
Your saved styles are back. Shop now before sizes run out.
Targeting: High-intent repeat buyers Send 6:30 PM

Trigger journeys from behavior.
Escalate channels when needed.

Set automation triggers for cart abandonment, product views, checkout drop-off, first order, repeat order gaps, and more. If a shopper does not respond on one channel, cascade to the next without losing context.

  • Trigger flows from shopper events across the timeline
  • Cascade from WhatsApp to SMS to email based on delivery or response
  • Keep frequency controls and suppression logic inside the same journey
  • Attribute sends, clicks, and conversions back to each automation
Automation Flow
Trigger
Cart abandoned for 30 minutes
Step 1
Send WhatsApp reminder
Fallback
No click in 6 hours? Send SMS
Final touch
Email with saved cart and offer

Start turning shopper data into repeat revenue

Launch your first segment, campaign, and automation from one CRM built for Shopify brands in India.

Start Free Pilot Talk to Sales